Privacy policy

Shelter Cymru is committed to protecting your privacy. This page explains our policy on collecting, storing, and processing your personal and financial information, and steps you can take to protect your privacy on our website.

This privacy statement outlines the privacy and data protection practices for all the websites operated by Shelter Cymru.

References to 'we' or 'us' are to Welsh Housing Aid Limited, trading as Shelter Cymru, registered charity number 515902 of 25 Walter Road, Swansea SA1 5NN.

If you have any questions, please contact our Switchboard on 01792 469400, or online using our contact form

Collecting personal information

We collect information from you, such as details you pass on to us when you make a donation, join a campaign, book a place on a training course, purchase goods or services or fill in any online form on the Shelter Cymru website. We also collect information when you respond to an appeal or take part in an action. This information helps us to know what incentives, appeals and actions are working well and assists Shelter Cymru in campaigning for decent housing for all.

How we use your personal information

The personal information we collect from you is used to provide you with information, services or products you have requested and for administration purposes. We also use this information to further our charitable aims, including campaigning and fundraising activities.

We may need to share your information with our service providers, associated organisations and agents for these purposes. We do not disclose personal information for direct marketing purposes. We may need to disclose your information if required to do so by law.

You may unsubscribe from our communications at any time by contacting our Switchboard on 01792 469400, or online using our contact form

Financial information

We only collect the financial information that you knowingly supply when making a payment or donation, such as credit card or debit card payments, through the Shelter Cymru website. This information is encrypted and sent to secure servers so that your transaction can be completed.

Site usage information

We collect site usage information, using cookies. This information gives us a better understanding of how the Shelter Cymru website is used, and how we can improve our services to our clients and supporters.

Cookies

Cookies are small text files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie is created when you visit the Shelter Cymru website. You can choose not to accept cookies, or delete existing cookies, by adjusting your internet security preferences. However if you choose not to accept cookies some parts of our web site will not work properly. More information about cookies is available at www.allaboutcookies.org

Storing your information

Personal information you submit on the Shelter Cymru website is stored on secure servers. We will never sell or share your personal information with any other organisation besides Shelter Cymru.

External sites

The Shelter Cymru website contains links to external sites not owned or managed by us. We cannot be held responsible for the content or for the privacy of any external sites.

Changing your details

If your personal details change, please help keep our records up-to-date by contacting our Switchboard on 01792 469400, or online using our contact form

Accessing your information

You have the right to ask for a copy of the information we hold about you under the Data Protection Act 1998. We may charge you a small fee for this. To request a copy, please contact our Switchboard on 01792 469400, or online using our contact form

Last updated: 27 February 2007